Customer Service Representative

***CUSTOMER SERVICE REPRESENTATIVE***
Are you a natural problem-solver with a passion for delivering exceptional customer service?
If you thrive in a fast-paced trade/B2B environment where every day brings something new then read on...

Profiles Personnel are proud to be partnering with our client to find a proactive Customer Service Representative to join their team. This role is all about building strong relationships, providing accurate product and order support, and ensuring trade clients receive outstanding service every step of the way.
Salary £25K + pension, onsite parking and generous staff discounts
Key responsibilities for the Customer Service Representative include,

• Supporting trade clients via telephone, email & online channels
• Processing orders, quotations & returns with accuracy
• Coordinating with warehouse, logistics & accounts to keep things running smoothly
• Resolving queries & complaints with professionalism
• Spotting opportunities to upsell & add value to client relationships

The ideal Customer Service Representative will need the following,

• Previous customer service or sales support experience (ideally B2B/trade)
• Excellent verbal/written communication & organisational skills
• Confidence using CRM/order management systems
• A team player with a positive, flexible can-do attitude
• Full UK driving licence and own transport essential due to location

Hours 8.30am-5pm Monday to Friday
If you’re ready to take the next step in your customer service career, we’d love to introduce you to our client.